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Wednesday, August 30, 11:20am

I hope you are safe and dry. Since we started taking claims Saturday morning, many people have asked how you can file a claim online on their own, and also how you can check the status of a claim online throughout this long process. I’ve included that information below, as well as Frequently Asked Questions about what comes next.

As I get more information I’ll send it. I am making every attempt not to overwhelm you with information but to only post critical details you will need as you start the clean-up process. My team and I are working diligently to answer every voicemail, call and email. Thank you again for your patience.

FILING A CLAIM AND CHECKING THE STATUS OF A CLAIM

FARMERS AUTO CLAIMS – Flooded vehicles, etc – https://www.farmers.com/eFNOL/eFNOL_Login?SO=01

Check the status of your Farmers Auto Claim online through your Farmers.com account or via the Farmers smartphone app

FARMERS HOME CLAIMS – https://www.farmers.com/eFNOL/eFNOL_Login?SO=01

NOTE: This is NOT for flood claims or those who have separate windstorm policies.

Check the status of your Farmers Home Claim online through your Farmers.com account or via the Farmers smartphone app

COMMERCIAL/BUSINESS POLICIES – There isn’t a way to do this online for commercial policies. Sorry! Please call the office at 281-648-2828 or email me at ajohnson6@farmersagent.com.

FLOOD – Rising water. Call 1.800.759.8656, Claims@FloodPro.net or Login at MyFlood.com to report and check the status of your loss online. You will need a copy of your declarations page to give to any contractor working on your home, so download it or email it to yourself after you file your claim.

TWIA – Wind damage in a Tier 1 County (Galveston, Brazoria). Wind, and water falling from the sky – www.twia.org/claimscenter to report and check the status of your loss online.

ENGLISH TWIA: 877-281-1431

SPANISH TWIA: 866-443-3144

WESTON – Wind damage in a Tier 1 County (Galveston, Brazoria). Wind, and water falling from the sky – Online: www.weston-ins.com Click the “Claims” tab, and then select “Click to Report a Claim” to report and check the status of your loss online.

Email: claims@weston-ins.com

Phone: 877-505-3040

MAISON – Wind damage in a Tier 1 County (Galveston, Brazoria). Wind, and water falling from the sky –

To report a claim contact us toll-free at 844-962-4766, Press Option 1 or report and check status of a claim online.

GEOVERA – Wind damage in a Tier 1 County (Galveston, Brazoria). Wind, and water falling from the sky –

Phone: (877) 448-5806 or Online: https://www.mygeosource.com/Guest.aspx?DestPage=ReportClaim to report and check the status of your loss online.

If your home or business has flooded and you don’t have flood insurance, to register for disaster assistance from FEMA contact: 1-800-621-FEMA (3362). You can also register online by going to: www.disasterassistance.gov

If you have any questions or the company you’re insured with is not listed, please call my office at 281-648-2828 or email me at ajohnson6@farmersagent.com.

FAQ’s

If you have damage, here’s what to do next:

1)P lease make temporary repairs or stop water from coming in to mitigate any further damages to your property. If you need assistance, call ServPro at 866-631-4435, Pathfinders Cleaning Services at 713-947-1373, or a similar company. They will require a copy of your flood declarations page, which is available at www.myflood.com or by emailing me at ajohnson6@farmersagent.com. They will also require you to pay your deductible directly to them before starting work.
2) Keep your receipts for the out of pocket cost of all temporary repairs, because the cost will count towards your deductible.
3) Remember to take pictures of the damage before temporary repairs are made, and save all receipts and also save all damaged material.
4) If you have a claim that exceeds your deductible, do not make permanent repairs before an adjuster visits your home. Typically, an adjuster will contact you within 72 hours after your claim is filed.
5) Don’t choose a roof company or contractor from out of town or anyone who comes to your door. These are usually scammers.
6) So there are no surprises, remember, your insurance policies do have a deductible that you chose. Your Home and Windstorm deductibles are a percentage of your insured Dwelling Value. For instance, a 5% on a home that is insured for $300K is $15,000. A 2% deductible on a home that is insured for $300K is $6K.
7) Don’t let anyone driving by give you an estimate or start any repairs. They typically don’t follow proper code guidelines and cause many problems for you regarding insurance and windstorm certificates, and are frequently not reputable companies who disappear before or immediately after the work is complete. Also see reminder #6.

Please reach out to us if there are any question you have during this difficult time.

Angela and Team

 

Second Generation Insurance Agent – requests the privilege of earning your business

I am proud to follow in the footsteps of my grandparents, Falvey & Eva Smith, in serving my community as an experienced Insurance Professional. I grew up in the Southeast area of Houston and attended Dobie High School. After graduating from UH-Clear Lake and working as a mid-level manager in the corporate world for many years, I decided it was time to start my own business.

I started my career as an Agent in February 2005, but my involvement with insurance began long before then! My grandparents, Falvey and Eva Smith, sold insurance in Pasadena, TX for 30+ years. Although I was only in high school when they retired, the one thing I remember about being in their office is that they were ALWAYS on the phone. 20 years later, the same is still true – I too spend most of my day on the phone talking with customers and prospects, explaining coverages and recommending products to protect the assets and well-being of my clients and their families.

I am lucky enough to work in the agency each day with my sister, Caroline as well as my husband, Ray, and my daughter Aricka. I moved to Friendswood in 1999 and have made my home here. In my spare time, I enjoy doing Pilates, running, spending time with my daughter Aricka and nephew Riley, and playing with our Weimaraners, Link and Bruder.

As a member of the Presidents Council, you have the confidence of knowing I am an agent in good standing and I’ve achieved certain education, production and performance goals. Being among the top one-and-a-half percent of agents means I have the training, knowledge, and customer service experience required to help you select the right coverage to meet your insurance needs. I am an achievement award winner and member of Championship, and I am dedicated to old-fashioned customer service and long-term responsibility to my clients.

 

Mission Statement

Angela Johnson Insurance Agency, Inc will work to educate and advise our clients on the difference between having insurance and being insured.  We will maintain the highest level of trust from our clients by dealing with everyone honestly and ethically every day.  We will work to anticipate customer requests and do what we say we are going to do for every customer we are privileged to serve.